Maintenance Support

Onsite

A fully comprehensive solution to cover all your datacenter needs and avoid any downtime or crash. Our team of experts is handling your support end to end, from analysis to onsite intervention with a dedicated diagnostic per incident.

Remote

A tailor-made solution to work hand in hand with your technical team. We back you up with the right level of support at lowest possible cost. By leveraging your workforce, we extend your technical capabilities in technologies where you need some extra help and support.

SLA-EXPERT will consult with you and suggest the best plan to fit your budget and infrastructure criticality. We create a custom plan that is tailored to craft the most effective SLA possible. Our 24 x 7 x 365 phone support is standard across most of our SLAs, and below you will see the SLA breakdowns:

Over 100,000 spare parts ready to be shipped on same day basis
+ 600 certified engineers worldwide
Vendor agnostic
15 minutes response time
Local stock in your country
All your support under one single point of contact (SPOC)

600+ Engineers Worldwide

A wide pool of certified engineers and technicians, across the globe, accessible on demand.

We offer regular training to our resources to guarantee that our process are always respected.

100,000 Spare Parts

Access to full ranges of servers, networking and storage equipment. Full configurations or spare parts to be shipped on same day basis. We can ship today, to your door, anywhere in the world!

15 Minutes Response Time

We know how important it is for your business to continue running smoothly. Our team will take extensive care of your IT equipment within 15 minutes for your ticket request and revert with analysis and customized action plan!